Shipping policy
Effective Date: June, 2026
Thank you for shopping at Prime Footwear. We are committed to providing reliable and secure shipping for all orders.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or high order volumes, processing times may be slightly extended.
Estimated Delivery Time
🇺🇸 United States
Estimated delivery time: 7–12 business days
Delivery times are estimates only and may vary depending on:
- Shipping carrier delays
- Weather conditions
- Holiday periods
- Incorrect shipping information
- High shipping volume
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Prime Footwear is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
Delayed or Lost Packages
While we work with trusted shipping partners, occasional delays may occur due to circumstances outside our control.
If your package appears lost or significantly delayed, please contact our support team for assistance.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged package and product
We will review the issue and work toward an appropriate resolution.
Contact Information
Prime Footwear
London Gatwick Airport (LGW), Horley, Gatwick, ENG, RH6 0NP
📧 Email: contact@kickavenue.store
📞 Phone: +1 650-555-0142
🌐 Website: Kick Avenue Official Store