Refund policy



Effective Date: June, 2026

At Kick Avenue, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience for all customers.

30-Day Return Policy

Customers may request a return or exchange within 30 days of receiving their order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Original packaging, tags, and accessories must be included
  • Proof of purchase or order confirmation is required

Once the returned item is received and inspected, eligible refunds will be processed accordingly.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.

To help us resolve the issue quickly, customers may be asked to provide:

  • Order number
  • Photos of the product and packaging

Depending on the situation, we may offer:

  • Replacement item
  • Refund
  • Store credit

at no additional cost to the customer.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days after the return has been reviewed and approved.

Please note that processing times may vary depending on your financial institution or payment provider.

Exchanges

Customers may request exchanges for eligible products, including size or color changes, subject to product availability.

Order Cancellation

Orders may be canceled within 12 hours of placement. Once an order has entered processing or shipment, cancellation requests may no longer be possible.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Customized or personalized products
  • Gift cards
  • Products showing signs of use or damage caused after delivery

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service for all returns.

Contact Information

Kick Avenue
London Gatwick Airport (LGW), Horley, Gatwick, ENG, RH6 0NP

📧 Email: contact@kickavenue.store
📞 Phone: +1 650-555-0142
🌐 Website: Kick Avenue Official Store